Privacy policy
Last updated:
This page explains what we collect, why, who else touches it, and how to have it deleted. We collect what the service needs to work and what we use to market it, both described below.
What we collect
When you order a report: your email address, the website address you want audited, the report tier and language you chose, and the payment status. Card details go straight to our payment provider and never reach us.
When you download the free guide: your email address, your language and your consent to marketing emails, which is required to get the guide. You can withdraw it any time by replying "unsubscribe" to any email.
When you use a free tool: the address you entered and your IP address, which we use only to limit abuse.
When you list yourself as an optimizer or contact one: the details you type into the form, such as name, email, links and message.
How we use it
To run the audit you paid for, email you the report and status updates, answer support requests and stop abuse of the free tools.
To market our services, in any channel we use now or add later. That includes email, newsletters and offers to people who agreed to get them; ads on search engines, social networks and other websites; showing ads to people who visited the site (remarketing) and to people similar to our customers; and measuring which campaigns, ads and pages bring visitors and sales. For ads, we may share a visitor's cookie and device identifiers with ad platforms, and upload customer and subscriber email addresses to them in hashed form so they can match them to their users.
We don't sell your data, and we don't use your site's audit to market to anyone else.
Who processes it for us
Dodo Payments handles payments as merchant of record. Supabase stores our database and report files. Vercel hosts the website. Resend sends our emails. Cloudflare Turnstile checks that form submissions come from people. Anthropic's API powers the audit agent, which receives the public content of the site being audited but not your email address. Google PageSpeed Insights receives the address of the site being audited.
Advertising and marketing platforms we use, such as Google (Google Ads and Google Analytics) and Meta (Facebook and Instagram), receive the visit and campaign data described above, and, in hashed form, email addresses of customers and subscribers. Each of them also uses the data under its own privacy policy.
How long we keep it
Report download links expire after 30 days. Order records are kept as long as tax and accounting law requires. People who opted into emails stay on the list until they unsubscribe. Rate-limit records are deleted after a short window.
Cookies
The site uses cookies and similar tools (pixels and tags) from analytics and advertising platforms such as Google and Meta. They count visits, show which pages people read and which campaign or link brought them, measure whether an ad led to a sale or sign-up, and let those platforms show our ads to people who visited the site. A notice at the bottom of the page lets you accept or decline them. Visitors from the EU, the UK and Switzerland get them only if they accept. The site also remembers the language you picked and your cookie choice, and the admin area uses a session cookie for signed-in staff only.
Your rights
You can ask for a copy of your data, a correction, or deletion. You can unsubscribe from marketing email at any time with the link or by replying "unsubscribe", decline cookies from the notice at the bottom of the page, and turn off personalized ads in your Google and Meta ad settings. Write to us from the address you used.
Questions about this page: hello@visibelo.com