Refund policy
Last updated:
A report is a digital product made for you, so every purchase is final and there are no refunds.
No refunds
Once your payment goes through, the order can't be cancelled and the money isn't returned, including if you disagree with the findings or no longer need the report. If you think the report is wrong about your site, write to us and we will look at it.
If something didn't work
The audit failed. If our system can't finish the audit of your site, we email you, find out what went wrong and run it again until the report is ready.
The report never arrived. If you paid and didn't receive the report or a working download link, write to us and we will send it.
Optimizer listing fee
The listing fee is a one-time payment for reviewing your profile and publishing it in the directory.
How to reach us
Email hello@visibelo.com from the address you ordered with and include your order email or the website address.
Questions about this page: hello@visibelo.com