Refund policy

When you get a full refund

The audit failed. If our system cannot complete the audit of your site after an automatic retry, we email you and refund the full amount without you having to ask.

The report never arrived. If you paid and did not receive the report or a working download link, write to us and we will either deliver it or refund you in full.

Cancellations and when we don't refund

The audit starts as soon as your payment goes through. Once the audit is processing or the report is ready, the order can't be cancelled or refunded, including if you disagree with the findings or no longer need it. The only refunds are the cases above: a failed audit or a report that never arrived. If you think the report is wrong about your site, write to us and we will look at it.

Time limit

Refund requests are accepted within 14 days of purchase.

Optimizer listing fee

If we decline your listing in review, we refund the listing fee in full. Once a listing is published, the fee is not refundable.

How to ask

Email hello@visibelo.com from the address you ordered with and include your order email or the website address. Refunds go back to the original payment method through Dodo Payments, and banks usually take 5 to 10 business days to show them.